Forrester: Manage user behavior with IT Chargeback
Check out this very informative piece by Craig Symons of Forrester Research. Criag discusses how IT Chargeback remains the best tool for influencing end user behavior, but only if it delivers enough information about the actual cost of IT services that are consumed and enables end user management to link its IT consumption to value. So even if your organization does not intend to invoice the business groups, a Chargeback tool will instill a sense of accountability and provide an incentive for organizations to more wisely consume expensive IT resources.
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