Take a look at project types
A good first place for us to start with new customers is determining the project type for our engagements. We start the conversation using the list below.
IT Usage Visibility – These projects implement a method of measuring and reporting the usage of IT resources by parameters such as organization, location, application or service. The data output is typically used for capacity planning, financial planning and other purposes. Example questions answered include: Who uses our CRM application? Which business unit consumes the most virtual resources? How is the entire organization using the virtual server environment?
IT Cost Visibility – Projects of this type provide a method of measuring costs, relating the costs of IT resources to various business entities and reporting the results. The method is usually based on usage for fairness and transparency. The data output may or may not be sent to financial systems for cost recovery. Some of the questions answered are: What are the costs to provide IT services to our business unit in Hong Kong? What are the annual costs for the ERP application? How should the costs of our virtual infrastructure be equitably shared by lines of business?
IT Chargeback – These projects are the same as cost visibility, however, output data is always sent to financial systems for cost recovery purposes. Organizations typically initiate chargeback projects to enable ‘pay as you go’ or ‘utility’ models for IT services.
Defining the project type early in the conversation guides the path VAlign and our customers follow to success!
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